After creating a ticket, your support agent may assign a status to the ticket. A status is an indication for you to track your ticket. You can view the status of your ticket by going to the Tickets tab at https://support.beefinity.com.
We will explain every status in the section below.
- Open
A new ticket automatically gets the status Open, indicates it is not yet viewed by a support agent.
- Ticket is being processed
The status Ticket is being processed indicates that a support agent is assigned to your ticket.
- Resolved
The status Resolved indicates that your problem is resolved. A support agent replied to you with the solution to your problem.
- Closed
The status Closed indicates that the ticket is closed. Any Resolved ticket will be automatically closed after 48 hours, unless you reply. You can re-open the ticket by replying to the ticket.
- Awaiting your reply
The status Awaiting your reply indicates that the support agent is waiting for your reply. He may ask you to send additional information regarding your problem.
- Send to development
The status Send to development indicates that the agent sent the feature request or bug report to the development team. In case of a feature request this does not automatically mean that it will be granted. Bug reports will always be accepted and bugs will be fixed as soon as possible.
