Ticket status
After creating a ticket, your agent may assign a statusĀ to the ticket. A status is an indicationĀ for you to track what is going on with your ticket. You c...
Thu, 13 Feb, 2020 at 8:51 AM
Ticket flow
Dear customer, For the best efficiency of handling your tickets, we made a flow chart. This flow chart indicates the flow we intended with our ticket s...
Thu, 13 Feb, 2020 at 10:29 AM